Customer Care

 

Shipping and Handling

Akoya Swimwear processes orders within 1 to 3 business days. If the item you ordered is no longer available you will be contacted at the email you provided and if we are unable to meet your needs you will receive a full refund.

Once your shipment is processed you will receive an email with a tracking number which will allow you to track your order.

Akoya Swimwear pays the shipping costs on orders over $250.00.

Orders for delivery in Canada which are by

  • Standard delivery are expected to be delivered within 5-10 business days
  • Expedited delivery are expected to be delivered within 2-4 business days

Taxes on items delivered in Canada will be determined by the place of delivery.

Orders for delivery in the US which are by

  • Standard delivery are expected to be delivered within 2-9 business days
  • Expedited delivery are expected to be delivered within 2-4 business days

Order for delivery outside Canada and the US which are by standard delivery only and are expected to be delivered within 14-21 days.

On deliveries outside of Canada you will be responsible for any custom duties and taxes charged at the place of delivery.

 

Return Policy

You may return full priced merchandise which is in perfect unused condition where the hygienic panty liner has not been removed for a full refund excluding original shipping fees here. Sales merchandise may not be returned for refund however you may exchange the merchandise for an Akoya Swimwear credit to be used on subsequent purchases. You must return the merchandise to Akoya Swimwear within 14 days of your receipt of the merchandise (and 30 days in the case of shipments outside Canada and the US).

In order to return an item you must complete the return form and email it to Akoya Swimwear along with the return tracking number for the return shipment and send the return item back to Akoya Swimwear at the address provided on the return form. In the case of a return which qualifies for an exchange Akoya Swimwear will pay the cost of shipping to you, the item you have chosen in exchange, by the same shipping method you chose when the returned item was originally purchased. In cases of our Buy multiple items and enjoy FREE RETURNS!, please contact return@akoyaswim.com for a return shipping label, and complete the return form. 


Please download and send the completed Return Form with your Akoya Swimwear item to process your return, thank you.

Refunds will be credited to you in the same manner in which you paid for the merchandise.

If you have any questions please contact us by email at return@akoyaswim.com

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